You will receive an email from our courier company with the tracking number once the order has left the warehouse.
If the tracking number does not work, please try again after a few hours, as it may take a while for the system to update the latest information.
2-8 business daysdepending on your destination.
Order preparation is fast, so we cannot guarantee that we will be able to get to you in time to make the change or cancel it.
Once an order has been processed, no changes or cancellations can be made, however, please do not hesitate to contact our Customer Service team at info@moncioni.com and we will do our best to accommodate your request.
When making a purchase from abroad, customs duties and taxes may be incurred, which does not depend on Moncioni but on the policies of each country.
Please check before finalizing the purchase.
You have 14 days from the day you receive your order to make a return or exchange.
To proceed with the return or exchange you should send the order to our offices (with the company of your choice) and, upon receiving it and checking that it is in good condition, we will refund the money or proceed with the exchange.
Please note that, in order to accept the exchange or return, the product must be in perfect condition, without signs of use, and inside their respective boxes, as you received it.please attach a NOTE TO THE PACKAGE: Indicating if it is Return or Exchange (which product you want) / Full Name / Order number.
*Please remember that unless the return or exchange is due to manufacturing reasons or errors on our part, the cost of the return will be assumed by the customer.
If your return is approved, a refund will be issued within 7 business days via the same payment method used to make the purchase.
You will be notified by email of the transaction.
Once the refund is issued, it will be effective within 1 to 10 business days (depending on the bank to which the refund is issued).
Great! Write us at our contact email: info@moncioni.com
Be sure to include any information you think is relevant.
There are great opportunities for growth at Moncioni, and we are looking for people who love challenges and are ambitious about their goals.
You can send us your CV and cover letter to info@moncioni.com and we will consider it for the selection processes to fill new positions.
You can contact us using the contact link in the footer of the website, or send us an email directly to info@moncioni.com, we will get back to you as soon as possible!
